We Guarantee Your Satisfaction. The best just got better! Though it’s very rare but if for any reason you are not satisfied with your purchase, we want to know about it. We stand behind our products 100%.
We understand that you may need to return a product. Should you feel the need to do so, you have 30 days from the date of purchase to initiate the return process. If you received damaged or defective product(s), please contact the In Motion CBD Support Department immediately. In Motion can replace those products at no charge in lieu of a refund.
Please read the following policies regarding product returns, exchanges and refunds carefully:
Return Policy: To return products you must obtain a return merchandise authorization (RMA) and return the products within 7 days after you receive the RMA. To be eligible for a return, your item must be unused and in the same condition in which you received it. Only unopened, unused items that are in the original packaging may be returned for a refund (excluding shipping charges). If your product was purchased through an In Motion CBD distributor or retailer, you will need to go back to your original purchase location for any return or exchange.
In order to return a product, you must contact us by Clicking HERE and submitting a return merchandise authorization (RMA) request and return the products within 7 days after you receive the RMA. If the item(s) is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing an RMA number. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges).
In Motion CBD reserves the right to decline a refund if a Return Merchandise Authorization (RMA) was not issued prior to returning the product(s).
Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased, unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged, which is determined to be the cause of the defect, there will be a 25% restocking fee applied.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
How to request a Return/Exchange/Refund:
Email us at firstname.lastname@example.org to verify that your item is available for return before taking any other steps. Our assigned agent will get back to you with details on how to take the next step.
Repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund. Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.
Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out.
For defective returns, you will be issued a pre-paid return label. For non-defective returns, you will need to send the package back to the address which will be emailed to you by our agent.
If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
Refunds will be processed within 2 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.
Please be advised that usually refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.